Shipping & Delivery Policy
Effective Date: 18 April 2025
Thank you for visiting and shopping at Western Ghats Products. The following are the terms and conditions that constitute our Shipping Policy.
📍 Business Location
Our operations are based in Trivandrum, Kerala, and we currently deliver across India.
📦 Processing Time
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All orders are processed within 1 to 3 business days.
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Orders are not shipped or delivered on weekends or public holidays.
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If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will contact you via email or phone in case of significant delays.
🚛 Shipping Rates & Delivery Estimates
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Standard Shipping: 3–7 business days
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Express Shipping (if applicable): 1–3 business days
Note: Delivery times may vary depending on the destination and unforeseen logistical issues.
📍 Shipping Coverage
We ship to all serviceable PIN codes across India.
If your area is currently not serviceable, you will be notified at checkout or shortly after placing the order.
📦 Shipment Confirmation & Tracking
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Once your order has shipped, you will receive a Shipment Confirmation email with a tracking number.
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The tracking number will be active within 24 hours of dispatch.
📮 Delivery Partner
We partner with reliable courier services like India Post, DTDC, Delhivery, and others to ensure safe and timely delivery.
📦 Damaged or Lost Packages
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If your package is lost or arrives damaged, please contact us within 48 hours of delivery at [Insert contact email/number] with a photo or description.
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We will investigate and offer a replacement or refund where appropriate.
🛒 Order Cancellation Before Shipping
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You can cancel your order before it is shipped. Once dispatched, cancellation is not possible.
🙋 Need Help?
For more information or help with your order, reach out to us at:
📧 Email: support@westernghatsproducts.com
📞 Phone: +91 9037351630