Shipping & Delivery Policy

Effective Date: 18 April 2025

Thank you for visiting and shopping at Western Ghats Products. The following are the terms and conditions that constitute our Shipping Policy.

📍 Business Location

Our operations are based in Trivandrum, Kerala, and we currently deliver across India.

📦 Processing Time

All orders are processed within 1 to 3 business days.
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will contact you via email or phone in case of significant delays.

🚛 Shipping Rates & Delivery Estimates

Standard Shipping: 3–7 business days
Express Shipping (if applicable): 1–3 business days

Note: Delivery times may vary depending on the destination and unforeseen logistical issues.

📍 Shipping Coverage

We ship to all serviceable PIN codes across India.
If your area is currently not serviceable, you will be notified at checkout or shortly after placing the order.

📦 Shipment Confirmation & Tracking

Once your order has shipped, you will receive a Shipment Confirmation email with a tracking number.
The tracking number will be active within 24 hours of dispatch.

📮 Delivery Partner

We partner with reliable courier services like India Post, DTDC, Delhivery, and others to ensure safe and timely delivery.

📦 Damaged or Lost Packages

If your package is lost or arrives damaged, please contact us within 48 hours of delivery at [Insert contact email/number] with a photo or description.
We will investigate and offer a replacement or refund where appropriate.

🛒 Order Cancellation Before Shipping

You can cancel your order before it is shipped. Once dispatched, cancellation is not possible.

🙋 Need Help?

For more information or help with your order, reach out to us at:
📧 Email: support@westernghatsproducts.com
📞 Phone: +91 9037351630