Refund & Cancellation Policy

Effective Date: 18 April 2025

At Western Ghats Products, we are committed to ensuring customer satisfaction with every purchase. This policy outlines the guidelines for refunds and cancellations.

 

🔁 Order Cancellations

You can cancel your order under the following conditions:

• ✅ Before Shipping:
  You may cancel your order within 12 hours of placing it, or before it is shipped, whichever is earlier.
   

• ❌ After Dispatch:
  Once your order is dispatched, cancellation is not possible. You may initiate a return after delivery as per our Return Policy.
   

To cancel an order:
Email us at 📧 support@westernghatsproducts.com or call us at 📞 +91 9037351630 with your order ID.

 

💸 Refunds

Refunds are issued only under these conditions:

• The product was damaged, defective, or incorrect.
   

• The customer initiated a return within 7 days of delivery.
   

• The returned item is received in its original condition.
   

🏦 Refund Method & Timeline

• Refunds are processed to the original payment method (or via bank transfer for COD).
   

• Expect credit within 5–10 business days after approval.
   

• You will receive an email confirming the refund.
   

Note: Shipping and handling charges are non-refundable unless the return is due to our error.

 

❗ Refunds Not Applicable If:

• The item was used or tampered with.
   

• The return was initiated after 7 days.
   

• The product was marked “non-returnable” at the time of purchase.
   

 

🙋 Need Support?

We’re here to help you with all queries related to cancellations or refunds.

📧 Email: support@westernghatsproducts.com
📞 Phone: +91 9037351630